Terms & Conditions
OUR CONTRACTWhen you place an order to purchase a product from the website we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we’ve dispatched that product to you (the “Dispatch Confirmation E-mail”). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you and a binding contract between us on these terms and conditions will be concluded. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.
PRICING AND AVAILABILITYWe list availability information for products sold by us on the website. There may be situations when your size (clothing) may be shown online as in stock, when in fact it has sold out at head office. In this case you will be contacted and made aware at our earliest opportunity (weekdays only) and you can either wait for the item to come back into stock or you can request a refund. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such though we will try to meet them wherever possible. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable. There are no weekend deliveries available. All prices are inclusive of VAT unless stated otherwise.
ACCEPTING DELIVERY OF THE GOODS
We will deliver the goods to you at the delivery address you specify in your order. It is your responsibility to ensure that this information is accurate.
Delivery prices are available for England, Wales, Scotland, Northern Ireland, Dublin, Eire, Isle of Man, Isle of Wight, Scottish Offshore & Channel Islands. Delivery to other destinations may be possible, please contact us on 01260 274788 for postage costs and orders.
If the courier is unable to deliver the goods when they call, they will likely leave you a card to let you know how to arrange re-delivery, or collection from their local depot. We may attempt to contact you on the contact details that you provide, and can arrange for a further attempt at delivery of the goods to the address originally specified or, at your request, to an alternative address, provided that the alternative address is within the same delivery price zone. We will not charge for a single additional attempt at delivery, but we reserve the right to charge for any additional costs for delivery beyond this second attempt. In the event that we are unable to deliver the goods, you will have a period of 10 days from our first delivery to collect the goods from the couriers depot or to arrange re-delivery, after which the goods will be returned to us and the order cancelled. We will refund you the purchase price of the goods, less our delivery costs as set out in your order.
RETURNS/GUARANTEES POLICY NO QUIBBLES GUARANTEEOur returns policy is simple! Our “no quibbles” guarantee means that if for any reason you are unhappy with your purchase, i.e. the item you have ordered is defective or you’ve had a change of heart, you must return it to us unused and in its original condition within 30 days for a prompt replacement, exchange or refund.
RETURNSHow do I return an item? Simply call us on 01260 274788, and one of our customer support team will issue you with a Returns Authorisation Code that will enable us to process your return quickly and efficiently. You must obtain a Returns Authorisation Code before sending anything back to us or we will not be able to process your return. To give you a few pointers on how we manage our returns, here are some simple and easy to follow guidelines:
FAULTY OR DEFECTIVE ITEMS:If you return an item because of an error on our part, or it is defective, we will happily refund your costs in returning it to us. The item(s) must be returned within 30 days of purchase.
CHANGE OF HEART/WRONG SIZE:
Goods returned to us because of a change of heart, or the wrong size, must be unused and in perfect, re-saleable condition (including product packaging, etc if applicable), otherwise we will not be able to refund you. You are responsible for any other service provided to you in connection with your purchase, e.g. delivery charges. Please note that the costs of returning item(s) to us as a result of a change of heart must be borne by you. In any event, the item(s) must be returned within 30 days of purchase.
Under the Consumer Contracts Regulations (2013), customers that cancel a contract for purchase of an item(s) within 14 days of receipt of their order will receive a refund for the cost of the item(s) and the cost of sending the item to you, provided that the entire order is being returned. The refund of the cost of delivery will be for the basic delivery cost, if you paid for any enhanced services such as Saturday delivery, you will only receive the basic cost of delivery. If the item(s) returned is part of a larger order, then no delivery charge is refunded unless the full order is returned. Where we collect an item from you, we reserve the right to recover the costs of collection from you.